Refund policy
We understand that circumstances may arise where you need to cancel an order or seek a refund for products purchased through our healthcare website. You may cancel your order before it has been processed for shipping by contacting our customer service team promptly.
Refund requests for shipped or delivered products are subject to our return policy. To initiate a return and request a refund, please notify us within 3 working days of receiving the product. Products must be returned in original condition and packaging, with all accessories included.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly, and a credit will automatically be applied to your original payment method. Refund processing times may vary depending on your financial institution.
For cancellations or refund inquiries, please contact our customer service team. We are committed to addressing your concerns promptly and ensuring your satisfaction with our